In the era of online dating and apps, there is a growing market for traditional introduction agencies. These are typically run by a team of matchmakers who promise to send clients hand-picked, bespoke matches based on their extensive questionnaires. They also claim to have access to a database of “high calibre” suitors that aren’t available on the likes of Tinder. But they don’t come cheap. Some, like the Melbourne woman whose story we feature here, have paid thousands of dollars and have ended up disappointed and even robbed of their trust and self-esteem.
Many of the agencies we interviewed told us they are unable to refund money paid by people who have found no matches, but they do try to mediate where possible between carers and care recipients in order to resolve disputes and ensure everyone’s expectations are met. They may also be able to help with finding short-term carer cover if planned or unplanned carer absences arise.
The Australian Business and Professional Association (ABPA) is a trade body representing Australia’s leading dating and introduction agencies, matchmaking services and professional introduction centres. Its members are bound by a strict code of practice and are committed to providing their clients with a high level of service and professionalism. The ABPA has a complaints procedure and is able to investigate any complaint against its members. Alternatively, you can contact the Care Quality Commission or the Ombudsman in England. The ombudsman’s jurisdiction covers all care providers in England and Wales, including private and homecare agencies. Introduction Agency